FAQ

What areas do you serve?

We are located in Fairport, NY, and partner with local designers in Rochester, Buffalo, Syracuse and the Finger Lakes region. We also work with out-of-state designers to coordinate “local-to-us” jobs for their clients. We ship out of state as well.

What products do you fabricate?

Our full-service workroom creates draperies, valances, Roman shades, cornices, upholstered headboards, pillows, cushions, bedspreads, dust ruffles, shower curtains, and tablecloths. We also offer re-upholstery services. Everything is fabricated in our own workroom by skilled artisans, giving you the flexibility to create exactly what your project needs.

How long does it take to complete a custom order?

Our typical lead time is 6 to 8 weeks but varies by season and can be up to 12 weeks at peak demand.

What if there is a problem with the window treatment2 I order?

With more than 25 years of experience and well-established production systems, we do our best to prevent mistakes. If there is an error, however, we’ll find a solution and prioritize remakes in our workroom’s schedule.

Reworks required due to an error on our part are finished at no charge. The cost for rework due to customer error is billed at our hourly rate.

Can I provide my own measurements?

You can provide the dimensions and specifications for your project, and we’ll fabricate based on your measurements.

Will someone go on-site to measure?

We offer two options for on-site measurements, depending on where you are in the design process and how much support you need from our team.

Option 1: We quote the project based on your rough measurements and digital photos. This blog post gives an explanation of best practices for the rough measure. The measure fee is included in the quote and invoiced with the project. We do the final measure after the project is approved and the down payment is received.

Option 2: For projects that require technical guidance earlier in the process, we’ll visit your client’s home (with you or independently, depending on your preference) to take measurements. The measurement fee is invoiced separately.

What is included in your quote?

Our quotes are broken into five sections:

1. Soft treatments (drapery, valances, pillows, etc.)
2. Hard treatments (blinds, shades & shutters)
3. Hardware
4. Measure & Installation
5. Materials Required

This breakdown by section allows you to understand what impacts the total project cost if you need to make changes to the budget.

Can I have a price list?

We do not provide a price list. Because each job is custom and comes with endless variations, we review every job individually to provide an accurate quote.

How fast do you quote?

Our role is to act as a seamless extension of your team, which includes providing timely quotes. You can expect to hear from us within 48 to 72 hours after your inquiry.

How long are your quotes good for?

Our quotes are valid for 30 days.

Can I buy fabrics and trims from you?

Decorator fabric and trim are typically provided by the designer. Most of our designer partners drop-ship fabric from the manufacturer to our workroom, with the fabric side-marked with the designer’s and client’s names. We also carry multiple fabric lines and can help source fabric and trim, as needed.

Do you calculate yardage?

The yardage requirements for the project are included in the quote. We calculate the yardage based on the manufacturer’s stated fabric width, vertical and horizontal repeats, printing direction, and half-drop specifications. We are not responsible for shortages due to inaccurate manufacturer specifications.

Can I supply my own lining?

All linings are supplied by us. We stock high-quality linings in a variety of fiber content, opacity, and color. The type of lining, yardage, and cost are included in the quote.

How will I show my client the design?

We provide a digital rendering of your design on a digital photo of your client’s windows. We include your fabric selections when a .jpeg of the fabric is available from the fabric manufacturer’s website. We can also do line drawings when digital photos are not available. This blog post shows several examples of our renderings.

What brands of hard treatments do you offer?

We carry blinds, shades, and shutters from Hunter Douglas and Alta.

Do you have samples of shades and shutters?

We are a Hunter Douglas dealer and have full-size displays of the entire product line in our Designer Consultation Space. You can bring your customer to our studio to see and operate the shades and shutters. You can also borrow sample books to use in your client’s home.

What happens if the shades or shutters break?

We service any issues with hard treatments at no cost to the customer for the first year. After the first year, we service all issues covered by the manufacturer’s warranty. Any costs associated with take-down, shipping, or re-installation are invoiced to the customer.

Do I have to buy hard treatments through you?

No. Many designers choose to source hard treatments independently. We’re happy to coordinate our work with the products you’ve selected and can include installation services in your quote.

What lines of hardware do you carry?

We carry a wide range of drapery hardware lines, from entry-level to one-of-a-kind custom price points. Some of our best sellers are Aria Drapery Hardware, Iron Art by Orion, Helser Brothers, Kirch, and Select. When you purchase hardware through us, we provide detailed installation specifications and exact bracket locations for the installer.

Do I have to buy hardware through you?

You’re welcome to source hardware elsewhere. We’ll work with your selection and include installation in your quote. We’ll provide the ring count, but you’ll be responsible for specifying all other hardware details, including the finished length and bracket placement.

Do you have an installer?

We work with trusted local installers who have extensive experience with blinds, shades, shutters, motorization, and the full range of soft treatments. Because they’ve partnered with our team for years, they understand our standards and attention to detail. We coordinate all communication with the installer and provide installation instructions.

Do I have to use your installer?

No. We’re happy to work with your preferred installer.

What is your payment policy?

We require a 50% deposit to put your project in the production queue. The balance is invoiced prior to scheduling installation.

What forms of payment do you accept?

We accept cash, check, and ACH transfer.

Can your products be returned?

Our products are custom-made to your exact specifications and cannot be returned.