Questions? We have answers.

What geographic area do you serve?

We are located in Fairport, NY and partner with designers in the Greater Rochester area.  Our designers work with clients from Pittsford, Victor, Penfield, Brighton, and Webster in the east to Greece, Spencerport, and Churchville in the West.  We also work with our designer’s clients in the Finger Lakes region including Canandaigua, Keuka, Conesus, and Seneca Lakes. The out-of-county fee is $1.50/mile for mileage over a 40-mile round trip.

Will you go on-site to measure?

We offer two options for measures.
Option 1:  Quote your project based on rough measurements and digital photos.  The $75 measure fee will be included in the quote. The site visit and final measure will be done after the project is approved.
Option 2:  For scenarios where our input and expertise is needed and/or wanted earlier in the process, we will schedule a time to meet at your client’s home.  The $75 fee will be invoiced separately from the quote.

Can I have a price list?

We do not provide a price list.  Because each job is custom with endless variations, we review every job individually to provide an accurate quote.

How fast do you quote?

We know it is important to provide timely quoting so that you can keep excitement and momentum going with your client.  Our turnaround on RFQ’s is 24 to 48 hours.

Do you calculate yardage?

We calculate the yardage for each project based on the manufacturer’s stated fabric width, vertical and horizontal repeats, printing direction, and half drop specifications.  We are not responsible for shortages due to inaccurate manufacturer’s specifications.

What products do you sew?

We are a full-service workroom and fabricate draperies, valances, roman shades, cornices, upholstered headboards, pillows, cushions, bedspreads, dust ruffles, shower curtains, and tablecloths.  If it is custom sewing for the home, we do it!

What type of window treatments can be motorized?

Virtually all types of window treatments can be motorized — from blinds, shades, & shutters to draperies & fabric roman shades to arched and other specialty shaped window coverings.

Can I buy fabrics and trim from you?

We do not sell fabrics and trims.  All projects are COM (customer’s own material).  Most of our designers drop ship fabric directly to our shop with the fabric side-marked with the Designer name/Client name.

Can I supply my own lining?

No.  We provide the lining for all projects.  We stock high-quality linings and will work with you to select the appropriate lining for your project. 

How long are your estimates good for?

Our estimates are valid for 45 days.

How much should I mark up window treatments?

Each designer’s mark-up is based on their specific business model, profit goals and customer base but a typical mark-up is 20 to 25%.

How will I show my client the design?

We provide a detailed custom computer rendering of your design on a digital photo of your client’s window.  The rendering shows the treatment style and fabric/trim selections chosen for each client.

How long does it take to complete a custom drapery order? 

Our lead time for custom fabrication ranges from 4 to 8 weeks.  Demand is quite seasonal, with our two busiest times in the fall (October, November, and December) and in the spring (April, May, June).

Do you have an installer?

We have long standing relationships with experienced certified installers.  We coordinate all communication with the installer and provide installation instructions including the precise bracket placement to ensure a seamless installation process.

Can your products be returned?

Our products are custom made to your exact specifications and cannot be returned for any reason.

What if there is a problem with the window treatments?

With our streamlined process, we do our absolute best to prevent mistakes but if there is an error, we will help you come up with a solution and any remakes will be prioritized into our workroom schedule.  If rework is required due to an error on our part, there is no charge. The cost for rework is $50 per hour for customer error.

What is your payment policy?

We require a 50% deposit to put your project in the production queue.  The balance is due 5 business days from receipt of the final invoice.

What forms of payment do you accept?

We accept cash, check, Venmo transfer and credit card.  Payment by Visa or Mastercard will incur a 2.75% fee in person and 3.75% fee by phone.