FAQ

Measurement

Measurement

Can I provide my own measurements?

You can provide the dimensions and specifications for your project and we will fabricate based on your measurements.

Will someone go on-site to measure?

We offer two options for on-site measures.

Option 1: We quote the project based on your rough measurements and digital photos. This blog post gives an explanation of best practices for the rough measure. The measure fee is included in the quote and invoiced with the project. We do the final measure after the project is approved and the down payment is received.

Option 2: For scenarios where our input and expertise is needed earlier in the process, we will go to your client’s house to measure (with you or alone, at your preference). The measure fee is invoiced separately prior to the measure appointment.

Quotes

Quotes

What is included in your quote?

Our quotes are broken into five sections:

  1. Labor
  2. Hard treatments
  3. Hardware
  4. Measure & Installation
  5. Materials Required & Materials Supplies

This breakdown by section allows you to understand what impacts the total project cost if you need to make changes for the budget.

Can I have a price list?

We do not provide a price list. Because each job is custom with endless variations, we review every job individually to provide an accurate quote.

How fast do you quote?

We know it is important to provide timely quoting so that you can keep excitement and momentum going with your client. Our turnaround on RFQ’s is 48 to 72 hours.

How long are your quotes good for?

Our quotes are valid for 30 days.

Materials

Materials & Yardage

Can I buy fabrics and trims from you?

All decorator fabric and trim is provided by the designer. We do not sell fabric and trim. Most of our designer partners drop ship fabric from the manufacturer to our studio with the fabric side-marked with the designer name & client name.

Do you calculate yardage?

The yardage requirements for the project are included in the quote. We calculate the yardage based on the manufacturer’s stated fabric width, vertical and horizontal repeats, printing direction, and half drop specifications. We are not responsible for shortages due to inaccurate manufacturer specifications.

Can I supply my own lining?

All linings are supplied by us. We stock high-quality linings in a variety of fiber content, opacity, and color. The type of lining, yardage, and cost are included in the quote.

Scale Drawings

Scale Drawings

How will I show my client the design?

We provide a digital rendering of your design on a digital photo of your client’s windows. We include your fabric selections when a jpeg of the fabric is available from the fabric manufacturer’s website. We can also do line drawings when digital photos are not available. This blog post shows several examples of our renderings.

Hard Treatments

Hard Treatments

What brands of hard treatments do you offer?

We carry blinds, shades, and shutters from Hunter Douglas, Lafayette Interior Fashions and Horizons Window Fashions.

Do you have samples of shades and shutters?

We are a Hunter Douglas Showcase dealer and have full size displays of the entire product line in our Designer Consultation Space. You can bring your customer to our studio to see and operate the shades and shutters. You can also borrow sample books to use in your client’s home.

What happens if the shades or shutters break?

We service any issues with hard treatments at no cost to the customer for the first year. After the first year, we service all issues covered by the manufacturer’s warranty. Any costs associated with take-down, shipping, or re-installation are invoiced to the customer.

Do I have to buy hard treatments through you?

You do not have to purchase hard treatments through us. We will plan your soft treatments around your blinds and shades and can include installation of your blinds and shades in the quote.

Hardware

Hardware

What lines of hardware do you carry?

We carry a wide range of drapery hardware lines ranging from starting price points up to one-of-a-kind custom price points. Some of our best sellers are Aria Drapery Hardware, Iron Art by Orion, Helser Brothers, Kirch, and Select. When you purchase hardware through us, we provide exact bracket locations for the installer.

Do I have to buy hardware through you?

You do not have to purchase your hardware through us. Our installer will work with you on placement of the treatment on installation day.

Installation

Installation

Do you have an installer?

We have long standing relationships with experienced certified installers who are trained on blinds, shades, shutters, motorization, and the full range of soft treatments. We coordinate all communication with the installer and provide installation instructions.

Do I have to use your installer?

You do not have to use our installers. We will work with the installer of your choice.

Payment

Payment

What is your payment policy?

We require a 50% deposit to put your project in the production queue. The job is invoiced after completion of a successful installation. The balance is due 5 days after receipt of the final invoice.

What forms of payment do you accept?

We accept cash, check and Venmo transfer.

Can your products be returned?

Our products are custom made to your exact specifications and cannot be returned for any reason.

General Questions

General

What geographic area do you serve?

We are located in Fairport, NY and partner with designers in the Greater Rochester, NY area. Our designers work with clients from Pittsford, Victor, Penfield, Brighton, and Webster in the east to Greece, Spencerport, and Churchville in the West. We also work with our designer’s clients in the Finger Lakes region including Canandaigua, Keuka, Conesus, and Seneca Lakes.

What products do you sew?

We are a full service workroom and fabrice draperies, valances, romans shades, cornices, upholstered headboards, pillows, cushions, bedspreads, dust ruffles, shower curtains, and tablecloths. If it is custom sewing for the home, we do it!

How long does it take to complete a custom drapery order?

Our lead time for custom fabrication ranges from 4 to 8 weeks. Demand is seasonal with our two busiest times in the fall (October, November and December) and the spring (April, May and June).

What if there is a problem with the window treatments?

With our streamlined process, we do our absolute best to prevent mistakes but if there is an error, we will help you come up with a solution and any remakes will be prioritized in our workroom schedule. If rework is required due to an error on our part, there is no charge. The cost for rework is billed at our hourly rate for customer error.

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